Stephane Weit

General Manager

Dear All,

I just wanted to say I big thank you to all of you and in particular to Ray and Stuart for doing everything possible making the boiler last night work.

Ray, I know you are on holiday and despite this, you supported the hotel and ensured that the component needed to repair the boilers was delivered on the day and for you Stuart, for making this happen against all odds.

I appreciate that the boilers still need a to be completed with the final repair but this morning it was a pleasure to have 100% happy customer and no complaint.

Best Regards

Charlotte Pooley

Receptionist

Good Afternoon,

I would like to email about the service received from the staff at Speedy Freight today – 15/11/2017

As always the customer service received from Dave Ives was second to none.

The package route was from our address in Gloucester to Essex. The quote range from local businesses had a range of £153.90 – £200.04.

Speedy fell in at £159.00, but after consideration and a call back, the quotes had been beaten. This we were happy about, as we do like to put our business to Speedy Freight where we can.

Throughout the packages delivery, I was updated on the location and schedule. This was helpful to us at the main office to inform Gloucester as the package was important.

My feedback is 10/10 for customer service, price and efficiency.

I have had some feedback from the Gloucester Office regarding the driver, with a couple of small things that may help for future clients:

The driver was polite. He didn’t have any documentation/identification with him, but announced he was from Speedy Freight & had come to collect a couple of envelopes. He was happy to wait a few of minutes whilst we finished packing the drawings. Our only concern was when he didn’t seem to be able to get the van to start straight away when he left, so we were relieved to receive the first update.

Claire Hawkins, Gloucester Office

 

I hope the comments are welcomed.

Kindest,

Charlotte Pooley

Steve Robbins

Aftercare Manager

Many thanks, awesome service.

Regards,

Steve Robbins

Kat Burrow

Marketing Manager

Hi Jos,

I wanted to follow up with you to say thank you for a great last minute service.

Communication was absolutely brilliant.

I look forward to working with you again in the future.

Best,

Kat

Sophie Elliot

Sales Manager, Blackcircles.com

Hi Andrew and Team,

Whilst we’re not Speedyfreight Edinburgh’s’ biggest customer, they are certainly a valuable tool in our kit and their delivery service is second to none. The staff are extremely efficient and helpful and they provide a fast, reliable service that is great value for money.

I look forward to doing more business with you in the future.

For commercial reasons we do not publish full names and company details, however if you wish to have these details for your decision making, please call us and we would be happy to share this.

Contact us

Telephone: 0161 430 6666
Fax: 0161 430 6768
Accounts Payable: 0161 341 0585
Accounts Receivable: 0161 341 0646
Email: info@speedyfreight.co.uk

Speedy Freight
Unit 2 The Pavillions, Cranford Drive,
Knutsford Business Park, Knutsford,
Cheshire. WA16 8ZR

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